International Pharmaceutical Procurement and Logistics
2220 Leah Drive, Suite 2, Hillsborough, NC 27278 | United States
Complete our New Client Questionnaire and KYC. Accounts are typically approved within 1–3 business days.
Reach out to our dedicated procurement team at info@globalrx.com.
Orders must be submitted via purchase order (PO) or by email to the procurement team.
Yes—provide each address and the related import permissions; we’ll link them to your profile.
Yes. Upload the prescription during the quote or send it to your GlobalRx contact; it will be matched to the shipment documents.
Yes. Consumer shipments are available where permitted by law and subject to product eligibility and documentation.
Requirements vary by product and destination. Typical documents include Rx or physician letter, LOA, import permit, and end-use statement.
Yes—our team will advise on documentation and sourcing routes per local regulations.
Often yes. Share the product name, strength/dose form, and country requirements; we’ll confirm availability.
With approval, we can propose therapeutically equivalent or alternative presentations
Orders are prioritized by medical need, regulatory eligibility, and confirmed timelines.
We provide current batch, expiry, and lot traceability at quote or pro-forma stage.
Pricing reflects market availability, batch/expiry, and logistics requirements (including cold-chain).
Yes—enter a per-unit or per-pack target; we’ll confirm if we can meet it or propose alternatives.
Typically 7–10 days, subject to availability and currency movement.
Yes—share estimated volumes and cadence to review tiered pricing.
Orders are shipped via trusted carriers such as DHL, FedEx, UPS, or approved airline partners.
Shipping cost depends on destination, order quantity, and total volume.
Orders typically ship within one week; tracking information will be provided after dispatch.
Yes—provide the account number and service preference during the quote.
Room-temperature shippers, 48–72 hr and 96 hr cold boxes, multi-use systems, and standard cartons.
Data loggers and tamper-evident seals are available upon request or when required.
We investigate, provide logger data, and coordinate replacement or credit per policy.
Yes—we can share the latest specs; pricing may be redacted for public use.
COA, MSDS/SDS, GMP statements, and TSE/BSE letters where available.
ISO 9001, NABP, DEA (as applicable). Details available on request.
Yes—full lot traceability is maintained and provided with shipment documents.
We notify affected customers immediately and coordinate returns or replacements per regulatory guidance.
We accept ACH and wire transfer payments.
On your pro-forma/invoice or via our secure payment instructions after quote acceptance.
Terms are defined at account setup; prepayment may be required for first orders or special products.
Certain services (e.g., legalization) may incur fees—these will be itemized on your quote.
We cannot accept returns due to legal and regulatory restrictions.
Notify us within 24 hours of receipt with photos, packing list, and logger data if applicable.
Changes are possible before dispatch; after dispatch, restrictions may apply.
Typically 24–72 hours from delivery for visible issues; see your order terms for details.
